Data Protection Document

9awin Privacy Policy — Our Firm Commitment to Protecting Your Information

Everything about how your personal information is collected, used, and protected at 9awin is laid out here transparently. We believe your privacy is your right.

Last Updated: January 2026

Our privacy commitment at a glance

6 core principles we strictly follow to protect your data.

Encrypted Security

All your personal and financial information is protected with 256-bit SSL encryption. Maximum security is ensured for both data transmission and storage.

Not Sold to Third Parties

9awin never sells, rents, or shares your personal information without authorization. No third party can access your data except where legally required.

Minimal Data Collection

We only collect information that is necessary to provide our services. Requesting or storing unnecessary data goes against our policy.

You Are in Control

You have the right to view, correct, or delete your personal data. Contact us at any time to take action regarding your information.

Scheduled Data Deletion

Once legal and regulatory requirements are met, unnecessary data is securely deleted in accordance with our retention policy.

Immediate Breach Notification

In the event of a data breach, we notify affected users within 72 hours and take all necessary steps to address the situation.

This Privacy Policy applies to 9awin (https://9awin.wine) and all its services. By using the platform, you agree to this policy. For any questions, reach us at support@9awin.wine.

1

Scope & Applicability

Welcome to 9awin. We understand how valuable your personal information is. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it secure.

This policy applies to:

  • For users of the 9awin website (https://9awin.wine).
  • For users of the 9awin mobile app.
  • Applicable to both registered members and guest users.
  • Applies to all users accessing the platform from any device.

9awin operates in compliance with international data protection regulations (GDPR-aligned policies) and applicable local laws. Our privacy policy is reviewed and updated regularly to ensure it remains relevant and effective at all times.

2

Types of Information Collected

9awin collects the following types of information:

Data Type Example Purpose
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account Management & Communication
Financial Information Payment methods, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device information, browser Security & Service Improvement
Gaming Information Betting history, preferred games Providing a personalized experience
We always follow a data minimisation principle. We never ask for information that isn't necessary to deliver our services.
3

How We Collect Information

9awin collects information in the following ways:

  • Directly Provided: Information you provide directly when registering, logging in, filling out forms, or contacting customer support.
  • Automatic Collection: Technical data collected through cookies, log files, and tracking technologies while you use the platform.
  • From Third Parties: Limited information received from payment processors or identity verification providers.
  • During the KYC process: Age and identity verification via national ID or passport.

We never collect sensitive information — such as religious beliefs, political opinions, or health data — without your knowledge and explicit consent.

4

Purpose of Data Use

9awin uses your information solely for the following purposes:

  • Creating, managing, and verifying your account.
  • Processing deposits and withdrawals.
  • To prevent fraud, money laundering, and other illegal activities.
  • Providing customer support and resolving issues.
  • To fulfill legal and regulatory obligations.
  • To create a personalized experience tailored to your preferences.
  • To improve the security and performance of the platform.
  • To inform you of relevant promotions and offers (subject to consent).
We never sell your data to advertisers or use it for unsolicited marketing.
5

Data Sharing & Disclosure Policy

9awin does not share your personal information with third parties, except in the following limited circumstances:

  • Payment Processors: Only the minimum information necessary to complete a transaction.
  • KYC Partners: Licensed agencies for identity verification.
  • Legal Authorities: Where required by a court order or legal obligation.
  • Regulatory Authority: As required by licensing authorities.

Before sharing any data, we ensure the receiving party upholds the same data protection standards. We maintain detailed records of all data sharing.

6

Cookies & Tracking Technologies

9awin uses cookies to enhance your browsing experience. We use the following types of cookies:

  • Essential Cookies: Essential for the platform's core functionality. These cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand how the platform is used (anonymous data).
  • Security Cookies: To detect and prevent fraud.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

9awin does not use cross-site tracking or third-party advertising trackers.

7

Data Protection Measures

9awin employs multiple layers of security to protect your data:

  • TLS/SSL Encryption: 256-bit encryption for all data transmissions.
  • Firewall Protection: Advanced network firewalls and intrusion detection systems.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Audits: Third-party security audits and penetration testing.
  • Restricted Access: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Secure and encrypted backup systems.

Our security team monitors activity 24/7 and responds immediately to any suspicious behavior.

8

Data Retention Period

9awin retains different types of data for different periods:

  • Account Information: For as long as your account is active, and for 5 years after closure (for legal purposes).
  • Financial Transaction Records: 7 years (in compliance with AML regulations).
  • KYC Documents: 5 years after account closure.
  • Customer Support Communications: 3 years.
  • Technical Logs: 1 year.
Once the retention period expires, your data is securely deleted or anonymised so that you cannot be identified in any way.
9

Your Rights

As a 9awin user, you have the following rights:

Right to Access

The right to know what information we hold about you and to receive a copy of it.

Right to Rectification

The right to correct any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data, where no legal obligation requires its retention.

Right to Restrict Processing

The right to request that processing of your data be restricted under certain circumstances.

Data Portability

The right to receive a copy of your data in a standard, portable format.

Right to Object

The right to object to your data being used for marketing or other purposes.

To exercise any of these rights, email us at support@9awin.wine. We aim to respond within 30 days.

10

Protection of Minors

9awin is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration. If a user is identified as a minor, the account is immediately closed and any collected data is deleted.

If a parent or guardian believes their child has registered on 9awin in any way, please contact us immediately at support@9awin.wine.

11

Privacy Policy Changes

9awin may update this privacy policy from time to time. For any significant changes:

  • You will be notified by email.
  • A clear notice will be displayed on the platform.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Re-consent may be requested for significant changes.

Continued use of the platform after changes are made will be considered acceptance of the updated policy.

12

Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

  • Email: support@9awin.wine
  • Live Chat: Available on the platform 24/7
  • Response time: Within 30 business days
We take every privacy-related complaint seriously and work to resolve it promptly.

Your privacy is protected — join now

Your information is completely secure with 9awin. Register on a trusted platform and play with total peace of mind.

বাংলা