9awin Terms & Conditions — Complete Platform Usage Policy

These Terms & Conditions constitute a legally binding agreement between 9awin and its platform users. 9awin (https://9awin.wine) is an internationally licensed online gaming and betting service provider.

These terms apply to browsing the website, opening an account, making deposits, placing bets, or using any of our services. The agreement takes effect as soon as you access the platform.

9awin reserves the right to modify these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

To register on 9awin, the following conditions must be met:

• You must be 18 years of age or older.
• Your account must be registered in your own name — opening an account on behalf of someone else is strictly prohibited.
• Each person may register only one account.
• You must provide accurate and truthful information at the time of registration.
• You may not register if online gaming is prohibited by law in your area of residence.

After registration, you must complete email or SMS verification. Your account password must be kept strictly confidential. Any losses resulting from sharing your password with others are solely your responsibility.

The following rules apply to all financial transactions on 9awin:

• The minimum deposit amount is ৳500 (five hundred BDT).
• KYC verification must be completed before any withdrawal can be processed.
• It is recommended that your deposit and withdrawal methods be the same.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• Withdrawals are typically processed within 1 to 72 hours.
• 9awin reserves the right to carry out additional verification on suspicious transactions.

If transactions linked to money laundering or illegal financial activity are detected, the account in question will be closed immediately and the relevant authorities will be notified. 9awin complies with international AML (Anti-Money Laundering) policies.

In the event of a chargeback or payment dispute, 9awin reserves the right to suspend the associated account until the matter is resolved.

9awin regularly offers a variety of bonuses and promotions. These offers are subject to the following conditions:

• Each bonus offer comes with specific rollover (wagering) requirements that must be met.
• The welcome bonus is available to new users only, once per account.
• If the rollover requirement is not met within the specified timeframe after receiving a bonus, the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• If bonus abuse is detected, both the bonus and any associated winnings will be forfeited.

Winnings from free spins or free bets are also subject to rollover requirements. 9awin reserves the right to modify or cancel any bonus offer without prior notice.

The following rules apply to betting on 9awin:

• Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out option is available).
• If an event is cancelled or abandoned, stakes are generally refunded.
• 9awin reserves the right to void any bet placed at incorrect odds resulting from a technical error.
• Bet outcomes on events linked to match-fixing or corruption may be subject to review and reversal.
• Casino game outcomes are determined by a certified RNG and cannot be altered.

For in-play bets in Sports Betting, the score and match status at the moment the system accepts the bet will apply. If a network delay results in a bet being placed on an event that has already concluded, that bet will be considered void.

The following activities are strictly prohibited on 9awin:

• Exploiting bonuses through multiple accounts.
• Using betting software, bots, or automation tools.
• Attempting to access another user's account.
• Placing bets using match-fixing arrangements or insider information.
• Conducting money laundering or illegal financial transactions.
• Accessing the platform from a restricted region using a VPN.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.

9awin places the highest priority on protecting users' personal information. Here is a summary of our data usage policy:

• Information provided at registration is used solely for account management and verification purposes.
• Personal information is never shared with third parties except where required by law.
• All data is secured with SSL encryption.
• Cookies are used to improve your browsing experience.

For more information, visit our Privacy Policy View page.

9awin places responsible gaming at the forefront of everything we do. We believe betting is a form of entertainment — not a source of addiction.

• Each user may set their own deposit limit.
• You may use the self-exclusion tool to temporarily or permanently close your account if needed.
• You can set a cooldown period to take a break from betting for a specified duration.
• If signs of gaming addiction are identified, 9awin may restrict the account on its own initiative.

For more information, visit our Play Responsibly View page.

9awin may suspend or close an account under the following circumstances:

• If evidence of a terms violation is found.
• If fraudulent or suspicious activity is detected.
• For large withdrawals where KYC verification has not been completed.
• Extended inactivity for more than 12 months.
• At the user's own request.

You will be given the opportunity to withdraw your balance before account closure, unless the balance is subject to forfeiture due to a terms violation. A monthly maintenance fee may apply to inactive accounts.

9awin reserves the right to amend these Terms & Conditions at any time. Users will be notified of significant changes via email or platform notification.

For any disputes or complaints, please contact our customer support team first (support@9awin.wine). We always aim to resolve issues through friendly dialogue.

• Complaints must be submitted within 30 days of the relevant incident.
• Expected resolution time: 5 to 14 business days.
• International disputes will be resolved through the licensing authority.